Reference

tanhoki Privacy Policy for Your Account

The tanhoki Privacy Policy shows what account, device and wallet data we collect, why we use it and how you can ask about it.

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PRIVACY CONTACT

Get Privacy Help Beside Cashier Status

A clear contact route helps when a wallet reference, login record or data request needs attention. Start from the account help path close to the cashier area and include the email or phone detail linked to your account, so we can locate the correct record without asking you to send unnecessary private material.

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Data access request

Ask what account details, device records or payment references we hold. We may confirm your account step first, then explain the available copy or access process.

Correction request

If your phone detail or account record is inaccurate, contact our support route with the affected field. We will check the account context before changing the record.

Wallet status question

For a DANA, OVO, GoPay or QRIS reference, include the transaction code and date rather than a full wallet password. This keeps the privacy request focused.

HANDLING YOUR DATA

How tanhoki Handles Account Data

We keep this Privacy Policy practical by linking each data category to an account action you recognise.

Account security

Phone verification supports account access checks, and device signals can help us spot unusual sign-in patterns. We do not ask you to place a password or secret code inside a support message.

Login cookies

Cookies and local device storage can keep a sign-in session connected and remember selected settings. You can manage browser storage through your device or browser controls.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we use transaction references and statuses to reconcile records and answer receipt questions.

Retention choices

We keep account and support records for the period needed for security checks, disputes, operational follow-up or legal duties. Afterwards, records may be deleted or anonymised.

Change requests

You can ask us to correct account data, explain its use or clarify a retention reason. We may verify the phone detail linked to your account before responding.

Contact boundaries

Send only the details needed for your request through the account help path. For a wallet query, a receipt reference is useful; your PIN, password and full security code are not.

Privacy Policy Questions for Your Account

These Privacy Policy answers cover the searches we hear most often from Indonesian account holders. If your question concerns a particular login, phone verification step or wallet reference, use the account contact path and describe only the relevant event.

It covers account details, phone verification, device signals, cookies, login activity, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We use phone verification to connect the correct person with an account access request, support security checks and reduce mistaken changes. We may confirm the linked phone detail before handling a data request.

Yes. The policy covers the transaction references and status details needed to reconcile DANA and QRIS activity. It does not require you to send a wallet PIN, password or unrelated wallet content.

Use the account help path near the cashier area and ask for a data access request. Include your linked phone detail and the record type you want us to locate, such as login or payment references.

Yes. Contact us with the incorrect field and enough account context for verification. We can assess corrections to account details, while transaction records may need to remain unchanged for reconciliation or legal reasons.

We retain records only while they serve security, operational, dispute or legal needs. When that purpose ends, the record may be deleted or anonymised under our retention process.

Yes. It applies when you use a phone or desktop browser, including cookies, device signals and login activity. Browser storage controls can help you manage local session data on your device.

Related Pages

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